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Privacy Policy

​​​Effective Date: 20th June 2025

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The Content Studio ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when visiting our website, making a booking, using our services, or interacting with us online.

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1. Information We Collect

We may collect and process the following types of personal data:

  • Identity Information: Full name

  • Contact Information: Email address, phone number

  • Booking Information: Session type, preferences, accessibility needs (if provided)

  • Payment Information: Collected and processed securely via our external booking and payment providers (we do not store card details)

  • Usage Data: Browsing behaviour, IP address, browser/device information, and cookies (see Cookie section below)
     

2. How We Use Your Information

We use your personal data to:

  • Manage bookings and provide services

  • Send booking confirmations and service updates

  • Respond to enquiries or support requests

  • Send newsletters or updates (only with your consent)

  • Improve our website, services, and customer experience
     

3. Lawful Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

  • Contract: To process your booking or provide services you request

  • Consent: For marketing communications

  • Legitimate Interest: To operate and improve our business, website performance, and customer support
     

4. Sharing Your Data

We do not sell or rent your personal information.

We may share your data with:

  • Service providers: Including external booking platforms, payment processors, and email tools

  • Wix.com Ltd.: Our website is hosted on Wix, which may collect and process some data (see Wix Privacy Policy)
     

All third-party providers operate under strict data protection agreements and comply with data privacy laws.

 

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations (e.g. accounting). Once no longer needed, your data is securely deleted.

 

6. Your Rights (UK Residents)

Under the UK GDPR, you have the right to:

  • Access: Request a copy of the data we hold about you

  • Correction: Request correction of inaccurate data

  • Deletion: Ask us to delete your data (where legally possible)

  • Objection: Object to certain types of processing

  • Data Portability: Request transfer of your data to another provider

  • Withdraw Consent: Withdraw marketing consent at any time
     

To exercise your rights, contact us at: 

 

7. Data Security

Your data is securely stored via Wix and third-party platforms with encryption and firewall protection. Access is restricted to authoriaed personnel only. All payment systems we use are PCI-DSS compliant.

 

8. Cookies

Our website uses cookies to enhance user experience and analyse traffic. You can manage your preferences or disable cookies in your browser settings.

See full details in our Cookie Policy below.

 

9. Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors.

 

10. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated effective date.

Cookie Policy

1. What Type of Information Do We Collect?

We collect and store a range of data to improve your experience on our website and manage transactions effectively.

This may include:

  • Personal Information: Name, email address, phone number, address, and any other data you voluntarily provide.Transaction Data: Purchase history, payment information (e.g., credit card details through secure third-party providers), and billing details.

  • Technical Data: IP address, browser type, operating system, login data, and device information.

  • Usage Data: Page response times, session duration, navigation paths, page interactions (such as clicks and scrolling), and methods used to leave the page.

  • Communication Data: Comments, feedback, reviews, and support correspondence.

 

2. How Do We Collect Information?

  • When you interact with our website - such as by browsing, submitting a form, or booking the studio, data is collected directly from you or via automated tracking technologies (cookies and similar tools).

  • We may also collect information through third-party booking platforms  when you book our studio. These platforms manage the transaction process securely and may share your contact details with us for event communication purposes only.

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3. Use of External Booking Platforms

We partner with trusted external ticketing providers to manage our event registrations and payments. When booking a slot, you may be redirected to a third-party platform. These providers may collect and store your payment information securely and in compliance with relevant data protection laws.

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4. We do not have direct access to your full payment details and only use the shared data to:​

  • Confirm your bookingCommunicate booking details (including access needs)

  • Send post-event follow-ups or updates

  • We recommend reviewing the privacy policy of the booking platform at the time of your purchase.

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5. Where Is Your Data Stored?

Our website is hosted on the Wix.com platform.

  • Your data may be stored through Wix’s secure data storage systems, databases, and applications behind a firewall.All direct payment gateways offered by Wix (and our external ticketing providers) comply with the PCI-DSS standards, managed by the PCI Security Standards Council. This helps ensure that credit card data is handled securely by both our site and its payment service providers.

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  • Cookies We use cookies to enhance your browsing experience. These small text files are stored on your device and help us:Understand how you use our websiteRemember your preferencesImprove performance and functionalityBy continuing to use our website, you consent to our use of cookies. You can disable cookies through your browser settings at any time, though this may impact functionality.

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  • How Do We Use and Share Your Information?We use your information to:Process transactions and manage bookingsSend updates about your bookingProvide customer supportSend newsletters (if you’ve opted in)Improve site functionality and user experienceWe do not sell, trade, or rent your personal data to third parties. Your data is only shared with service providers necessary to operate our business and deliver services to you (e.g. Wix, ticketing platforms, email service providers).

 

​Questions or Concerns?If you have any questions about this policy or how your data is handled, please contact us at

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